Privacy policy

February 4, 2026

Threadstone operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Threadstone is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, complete a transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described here.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information that has been anonymized or de-identified.

Depending on how you interact with the Services, where you live, and what is permitted or required by law, we may collect or process the following categories of personal information:

• Contact details such as your name, billing address, shipping address, phone number, and email address

• Financial information including credit or debit card details, payment method, transaction details, and payment confirmations

• Account information such as username, password, preferences, and settings

• Transaction information including items viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled

• Communications you send to us, including customer support inquiries

• Device information including IP address, browser type, device identifiers, and network information

• Usage information regarding how and when you interact with the Services

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, such as when you create an account, place an order, contact us, or otherwise provide information

• Automatically through the Services, including cookies and similar technologies

• From service providers who process information on our behalf

• From partners or other third parties, where permitted by law

How We Use Your Personal Information

We may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

To process payments, fulfill orders, manage accounts, arrange shipping, handle returns or exchanges, remember preferences, enable reviews, and personalize your shopping experience.

Marketing and Advertising

To send promotional communications by email, SMS, or post, and to display relevant ads on our Services or third-party platforms based on your activity.

Security and Fraud Prevention

To secure accounts and payments, detect fraud or illegal activity, and protect users and our business.

Communicating with You

To respond to inquiries, provide customer support, and maintain our relationship with you.

Legal Reasons

To comply with legal obligations, respond to lawful requests, enforce policies, and protect rights and safety.

How We Disclose Personal Information

We may disclose your personal information:

• To Shopify, vendors, and service providers who help operate the Services

• To marketing and advertising partners, subject to their own privacy policies

• When you request or consent to disclosure

• Within our corporate group or affiliates

• In connection with business transactions, legal obligations, or the protection of rights

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information to provide and improve the Services. Information submitted may be shared with Shopify and third parties located in other countries.

Shopify may process personal information collected through your interactions with our store and other merchants. Shopify is responsible for responding to requests related to this processing. You can learn more in the Shopify Consumer Privacy Policy and manage your rights via the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to third-party websites. We are not responsible for their privacy practices, content, or security. Accessing third-party sites is at your own risk.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority. Parents or guardians may contact us to request deletion of such information.

Security and Retention of Information

No system is completely secure, and we cannot guarantee absolute security. We recommend avoiding insecure channels when sharing sensitive information.

We retain personal information only as long as necessary to provide the Services, meet legal obligations, resolve disputes, and enforce policies.

Your Rights and Choices

Depending on where you live, you may have the right to:

• Access or know what personal information we hold

• Request deletion of personal information

• Request correction of inaccurate information

• Request portability of your data

• Opt out of sale or sharing for targeted advertising

• Manage marketing communication preferences

Requests can be made using the contact details below. Identity verification may be required.

Complaints

If you have concerns about how we handle your personal information, contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred to and processed outside your country. Where required, we rely on approved transfer mechanisms such as Standard Contractual Clauses.